Ferreira FAF, Ferreira JJM, A. S. Fernandes CI, Meidutė-Kavaliauskienė I, S. Jalali M. Enhancing knowledge and strategic planning of bank customer loyalty using fuzzy cognitive maps. TEDE [Internet]. 2017Jul.3 [cited 2024Nov.23];23(6):860-76. Available from: https://jau.vgtu.lt/index.php/TEDE/article/view/676