Factors influencing knowledge retention process: case of Lithuanian armed forces
Abstract
Knowledge management is one of the most potent means for the improvement of Lithuanian armed forces efficiency in context of transformations. Knowledge retention is one of the knowledge management processes that is related to knowledge selection, accumulation of the organization experience, renewal of the organizational memory in order to preserve the valuable knowledge from the potential loss. In order for the Lithuanian armed forces to manage the knowledge effectively and develop – it is important to purposefully preserve the valuable knowledge. The knowledge retention management problems of the Lithuanian armed forces are classified into: human, organizational, functional, technological and technical. In order to solve the problematics of such type, the identification of the factors, that provides the premises for the complex assessment of the knowledge retention process, becomes an important factor. The purpose of the article is to identify the factors that are significant for the evaluation of the knowledge retention process effectiveness of the Lithuanian armed forces. In order to achieve the objective such methods as the analysis of the scientific literature, multiple criteria and expert assessment are employed. According to the research results most factors were attributed to the group of the organizational and knowledge content factors.
Keyword : knowledge, knowledge management, knowledge retention, evaluation of knowledge retention process
How to Cite
Raudeliūnienė, J., Davidavičienė, V., & Petrusevičius, R. (2018). Factors influencing knowledge retention process: case of Lithuanian armed forces. Technological and Economic Development of Economy, 24(3), 1104-1124. https://doi.org/10.3846/20294913.2017.1309598
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Carraway, L. N. 2011. On preserving knowledge, The American Midland Naturalist 166(1): 1–12. https://doi.org/10.1674/0003-0031-166.1.1
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IAEA (International Atomic Energy Agency). 2006. Knowledge management for nuclear industry operating organizations. Information prepared by: International Nuclear Information System and Nuclear Knowledge Management section. Wagramer Strasse 5, Vienna, Austria.
Kamph, B. 2007. A bottom line approach to knowledge retention, Power Engineering 111(4): 92.
Kianto, A.; Vanhala, M.; Heilmann, P. 2016. The impact of knowledge management on job satisfaction, Journal of Knowledge Management 20(4): 621–636. https://doi.org/10.1108/JKM-10-2015-0398
Landon, A.; Walker, B. 2009. Knowledge retention: preventing knowledge from walking out the door, An overview of processes and tools at the Tenessee Valey Authority [online], [cited 16 July 2016]. Available from Internet: http://tva.gov/knowledgeretention
Larkin, R.; Burgess, J. 2013. The paradox of employee retention knowledge transfer, Employment Relations Record 13(2): 32–43.
Lee, T. W.; Burch, T. C.; Mitchell, T. R. 2014. The story of why we stay: a review of job embeddedness, Annual Review of Organizational Psychology and Organizational Behavior 1: 199–216. https://doi.org/10.1146/annurev-orgpsych-031413-091244
Levy, M. 2011. Knowledge retention: minimizing organizational business loss, Journal of Knowledge Management 15(4): 582–600. https://doi.org/10.1108/13673271111151974
Liebowitz, J. 1999. Key ingriedients to the success of an organization’s knowledge management strategy, Knowledge and Process Management 6(1): 37–40. https://doi.org/10.1002/(SICI)1099-1441(199903)6:1<37::AID-KPM40>3.0.CO;2-M
Luan, C. J.; Tien, C.; Chi, Y. C. 2013. Downsizing to the wrong size? A study of the impact of downsizing on firm performance during an economic downturn, The International Journal of Human Resource Management 24: 1519–1535. https://doi.org/10.1080/09585192.2012.725073
Madsen, T. L.; Mosakovski, E.; Zaheer, S. 2003. Knowledge retention and personnel mobility: the nondisruptive effects of inflows of experience, Organization Science 14(2): 173–191. https://doi.org/10.1287/orsc.14.2.173.14997
Martensson, M. 2000. A critical review of knowledge management as a management tool, Journal of Knowledge Management 4(3): 204–216. https://doi.org/10.1108/13673270010350002
Martins, C. E.; Meyer, H. W. J. 2011. Organizational and behavioral factors that influence knowledge retention, Journal of Knowledge Management 16(1): 77–96. https://doi.org/10.1108/13673271211198954
Martinussen, M.; Hunter, D. R. 2010. Aviation psychology and human factors. Boca Raton, FL. CRC Press.
Massingham, P. 2008. Measuring the impact of knowledge loss: more than ripples on a pond?, Management Learning 39(5): 541–560. https://doi.org/10.1177/1350507608096040
McQuade, E.; Sjoer, E.; Fabian, P.; Nascimento, J. C.; Schroeder, S. 2007. Will you miss me when I’m gone? A study of the potential loss of company knowledge and expertise as employees retire, Journal of European Industrial Training 31(9): 758–768. https://doi.org/10.1108/03090590710846701
Meihami, B.; Meihami, H. 2014. Knowledge management a way to gain a competitive advantage in firms (ecidence of manufacturing companies), International Letters of Social and Humanistic Sciences 3: 80–91.
Menon, T.; Pfeffer, J. 2003. Valuing internal versus external knowledge, Management Science 49(3): 497–513. https://doi.org/10.1287/mnsc.49.4.497.14422
Meyer, M.; Zack, M. 1996. The design and implementation of information products, Sloan Management Review 37(3): 43–59.
Nelson, K.; McCann, J. E. 2010. Designing for knowledge worker retention & organization performance, Journal of Management and Marketing Research 1: 1–18.
Oliver, J. 2009. Continuous improvement: role of organizational learning mechanisms, International Journal of Quality and Reliability Management 26(6): 546–563. https://doi.org/10.1108/02656710910966129
Paladino, B. 2007. Five key principles of corporate performance management. New Jersey. John Wiley & Sons. 402 p.
Probst, G. J. B.; Raub, S.; Romhardt, K. 2000. Managing knowledge: building blocks for success. Wiley. 368 p.
Raudeliūnienė, J.; Meidutė, I.; Martinaitis, G. 2012. Evaluation system for factors affecting creativity in the Lithuanian Armed Forces, Journal of Business Economics and Management 13(1): 148–166. https://doi.org/10.3846/16111699.2011.639797
Raudeliūnienė, J.; Tunčikienė, Ž.; Petrusevičius R. 2013. Competency assessment of professional military service in Lithuanian armed forces, Journal of Security and Sustainability Issues 3(1): 61–71. https://doi.org/10.9770/jssi.2013.3.1(7)
Raudeliūnienė, J.; Meidutė-Kavaliauskienė, I.; Vileikis, K. 2016. Evaluation of factors determining the efficiency of knowledge sharing process, Journal of the Knowledge Economy 7(4): 842-857. https://doi.org/10.1007/s13132-015-0257-4
Rollet, H. 2003. Knowledge management: processes and technologies. Boston: Kluwer Academic Publishers. 231 p. https://doi.org/10.1007/978-1-4615-0345-3
Ross, S. 2012. Digital preservation, archival science ad methodological foundations for digital libraries, New Review of Information Networking 17(1): 43–68. https://doi.org/10.1080/13614576.2012.679446
Ruyssen, M. L.; Moons, F.; Borgemans, P. 2012. Managing nuclear knowledge: A SCK CEN concerns: status of practical knowledge management approach, IAEA-CN-123/02/P/02 1–8.
Shaw, D.; McGregor, G. 2010. Making memories available: a framework for preserving rural heritage through community knowledge management, Knowledge Management Research and Practice 8: 121–134. https://doi.org/10.1057/kmrp.2010.7
Sitlington, H.; Marshall, V. 2011. Do downsizing decisions affect organizational knowledge and performance?, Management Decision 49(1): 116–129. https://doi.org/10.1108/00251741111094473
Slagter, F. 2009. HR practices as predictors for knowledge sharing and innovative behavior: a focus on age, International Journal of Human Resources Development Management 9(2/3): 223–249. https://doi.org/10.1504/IJHRDM.2009.023454
Smith, M. E.; Lyles, M. A. 2011. Handbook of organizational learning and knowledge management. 2nd ed. John Wiley & Sons Ltd, United Kingdom. 711 p.
Stankosky, M. A.; Baldanza, C. 2000. Knowledge management: an evolutionary architecture toward enterprise engineering. International Council on System Engineering (INCOSE), Reston, VA.
Subramaniam, M.; Youndt, M. A. 2005. The influence of intellectual capital on the types of innovative capabilities, Academy of Management Journal 48(3): 450–463. https://doi.org/10.5465/AMJ.2005.17407911
Terzieva, M. 2014. Project Knowledge management: how organizations learn from experience, Procedia Technology 16: 1086–1095. https://doi.org/10.1016/j.protcy.2014.10.123
Wiig, K. M. 1993. Knowledge management foundations – thinking about thinking – how people and organizations create, represent and use knowledge. Arlington, TX: Schema Press. 428 p.
Winkelen, C.; McDermott, R. 2008. Facilitating the handover of knowledge, Knowledge Management Review 11(2): 24–27.
Winkelen, C.; McKenzie, J. 2011. Knowledge works: the handbook of practical ways to identify and solve common organizational problems for better performance. John Willey & Sons Ltd, United Kingdom. 311 p.
Yeh, Y. M. C. 2007. A renewed look at the turnover model for accounting knowledge work force, Journal of The American Academy of Business 11(1): 103–109.
Zack, M.; Mckeen, J.; Singh, S. 2009. Knowledge management and organizational performance: an exploratory survey, Journal of Knowledge Management 13(6): 392–409. https://doi.org/10.1108/13673270910997088
Zavadskas, E. K. 1987. Kompleksnaya otsenka i vybor resursosberegayushchikh resheniy v stroitel’stve [Complex estimation and choice of resource saving decisions in construction]. Vilnius: Mokslas (in Russian).
Zavadskas, E. K.; Kaklauskas, A. 1996. Pastatų sistemos techninis įvertinimas [Building Systems Technical Assessment]. Vilnius: Technika. 280 p. (in Lithuanian).
Zavadskas, E. K.; Turskis, Z.; Tamošaitienė, J.; Marina, V. 2008. Multicriteria selection of project managers by applying grey criteria, Technological and Economic Development of Economy 14(4): 462–477. https://doi.org/10.3846/1392-8619.2008.14.462-477
Zavadskas, E. K.; Mardani, A.; Turskis, Z.; Jusoh, A.; Nor MD, K. 2016. Development of TOPSIS method to solve complicated decision-making problems – an overview on developments from 2000 to 2015, International Journal of Information Technology & Decision Making 15(3): 645–682. https://doi.org/10.1142/S0219622016300019
Zavadskas, E. K. 1987. Kompleksnaya otsenka i vybor resursosberegayushchikh resheniy v stroitel’stve [Complex estimation and choice of resource saving decisions in construction]. Vilnius: Mokslas (in Russian).
Agrifoglio, R.; Metallo, C. 2015. Preserving knowledge through community of practice: a multiple case study, From Information to Smart Society 5: 103–111.
Akgun, A. E.; Keskin, H. 2012. Organizational emotional memory, Management Decision 50(1): 95–114. https://doi.org/10.1108/00251741211194895
Acsente, D. 2010. Literature review: a representation of how future knowledge worker is shaping the twenty – first century workplace, On the Horizon 18(3): 279–287. https://doi.org/10.1108/10748121011072726
Baporikar, N. 2014. Knowledge management in public sector organizations: a strategic approach, An International Journal of Management Studies 4(4): 1–6.
Batista, F. F. 2014. Knowledge management in public administration: Brasil versus Portugal, in Proceedings of the 15th European Conference on Knowledge management. Polytechnic Institute of Santarem, Portugal, 4–5 September, 82–95.
Beazley, H.; Boenisch, J.; Harden, D. 2003. Knowledge continuity: the new management function, Journal of Organizational Excellence 22(3): 65–81. https://doi.org/10.1002/npr.10080
Bhuvnender, C.; Saurabh, T.; Nidhi, S. 2012. Recruitment & retention of knowledge worker in an organization, Asia Pacific Journal of Research in Business Management 3(1): 1–4.
Bryson, J.; Pajo, K.; Ward, R.; Mallon, M. 2006. Learning at work: organizational affordances and individual engagement, Journal of Workforce Learning 18(5): 279–297. https://doi.org/10.1108/13665620610674962
Carraway, L. N. 2011. On preserving knowledge, The American Midland Naturalist 166(1): 1–12. https://doi.org/10.1674/0003-0031-166.1.1
Child, J.; Duarte, R. G.; Tanure, B.; Rodrigues, S. B. 2012. Access to tacit knowledge by executive retention in cross–border acquisitions, Brazilian Administration Review 9(3): 329–350. https://doi.org/10.1590/S1807-76922012000300006
Choo, C. W. 1996. The knowing organization: how organizations use information to construct meaning, create knowledge and make decisions, International Journal of Information Management 16(5): 329–340. https://doi.org/10.1016/0268-4012(96)00020-5
Chourides, P.; Longbottom, D.; Murphy, W. 2003. Excellence in knowledge management: an empirical study to identify critical factors and performance measures, Measuring Business Excellence 7(2): 29–45. https://doi.org/10.1108/13683040310477977
Clark, K.; Fujimot, T. 1991. Product development performance. Harvard business school press, Boston, MA.
Daghfous, A.; Belkhodja, O.; Angell, L. C. 2013. Understanding and managing knowledge loss, Journal of Knowledge Management 17(5): 639–660. https://doi.org/10.1108/JKM-12-2012-0394
Davenport, T. H.; De Long, D. W.; Beers, M. C. 1998. Successful knowledge management projects, Sloan Management Review 39: 39–46.
De Holan, P. M.; Phillips, N.; Lawrence T. B. 2004. Managing organizational forgetting, MIT Sloan Management review 45(2): 44–51.
Doan, Q. M.; Rosenthal-Sabroux, C.; Grundstein, M. 2012. A reference model for knowledge retention within small and medium-sized enterprises, 1–7 [online], [cited 04 September 2016]. Available from Internet: http://www.lamsade.dauphine.fr/scripts/FILES/publi1700.pdf
Fridell, M.; Holmberg, R.; Billsten, J.; Benderix, Y. 2011. Utvärdering av kunskap till praktik. Ett nationellt stöd till implementering av Nationella riktlinjer för missbruks och beroende vården. Lunds och Linne universitet. 189 p. (in Swedish).
Habel, J.; Klarmann, M. 2014. Customer reactions to downsizing: when and how is satisfaction affected?, Journal of Academy of Marketing Science 1–22.
Hernandez, D. H. 2012. The dangerous gap between American society and its military [online], [cited 04 September 2016]. Army war colledge, Carlisle Barracks, PA. Available from Internet: https://www.dtic.mil/cgi-bin/GetTRDoc?AD=ADA561203
Hofer-Alfeis, J. 2008. Knowledge management solutions for leaving expert issue, Journal of Knowledge Management 12(4): 44–54. https://doi.org/10.1108/13673270810884246
Hulsebosch, J.; Turpin, M.; Wagenaar, S. 2009. Monitoring and evaluating knowledge management Strategies. IKM Background Paper series. 44 p.
IAEA (International Atomic Energy Agency). 2006. Knowledge management for nuclear industry operating organizations. Information prepared by: International Nuclear Information System and Nuclear Knowledge Management section. Wagramer Strasse 5, Vienna, Austria.
Kamph, B. 2007. A bottom line approach to knowledge retention, Power Engineering 111(4): 92.
Kianto, A.; Vanhala, M.; Heilmann, P. 2016. The impact of knowledge management on job satisfaction, Journal of Knowledge Management 20(4): 621–636. https://doi.org/10.1108/JKM-10-2015-0398
Landon, A.; Walker, B. 2009. Knowledge retention: preventing knowledge from walking out the door, An overview of processes and tools at the Tenessee Valey Authority [online], [cited 16 July 2016]. Available from Internet: http://tva.gov/knowledgeretention
Larkin, R.; Burgess, J. 2013. The paradox of employee retention knowledge transfer, Employment Relations Record 13(2): 32–43.
Lee, T. W.; Burch, T. C.; Mitchell, T. R. 2014. The story of why we stay: a review of job embeddedness, Annual Review of Organizational Psychology and Organizational Behavior 1: 199–216. https://doi.org/10.1146/annurev-orgpsych-031413-091244
Levy, M. 2011. Knowledge retention: minimizing organizational business loss, Journal of Knowledge Management 15(4): 582–600. https://doi.org/10.1108/13673271111151974
Liebowitz, J. 1999. Key ingriedients to the success of an organization’s knowledge management strategy, Knowledge and Process Management 6(1): 37–40. https://doi.org/10.1002/(SICI)1099-1441(199903)6:1<37::AID-KPM40>3.0.CO;2-M
Luan, C. J.; Tien, C.; Chi, Y. C. 2013. Downsizing to the wrong size? A study of the impact of downsizing on firm performance during an economic downturn, The International Journal of Human Resource Management 24: 1519–1535. https://doi.org/10.1080/09585192.2012.725073
Madsen, T. L.; Mosakovski, E.; Zaheer, S. 2003. Knowledge retention and personnel mobility: the nondisruptive effects of inflows of experience, Organization Science 14(2): 173–191. https://doi.org/10.1287/orsc.14.2.173.14997
Martensson, M. 2000. A critical review of knowledge management as a management tool, Journal of Knowledge Management 4(3): 204–216. https://doi.org/10.1108/13673270010350002
Martins, C. E.; Meyer, H. W. J. 2011. Organizational and behavioral factors that influence knowledge retention, Journal of Knowledge Management 16(1): 77–96. https://doi.org/10.1108/13673271211198954
Martinussen, M.; Hunter, D. R. 2010. Aviation psychology and human factors. Boca Raton, FL. CRC Press.
Massingham, P. 2008. Measuring the impact of knowledge loss: more than ripples on a pond?, Management Learning 39(5): 541–560. https://doi.org/10.1177/1350507608096040
McQuade, E.; Sjoer, E.; Fabian, P.; Nascimento, J. C.; Schroeder, S. 2007. Will you miss me when I’m gone? A study of the potential loss of company knowledge and expertise as employees retire, Journal of European Industrial Training 31(9): 758–768. https://doi.org/10.1108/03090590710846701
Meihami, B.; Meihami, H. 2014. Knowledge management a way to gain a competitive advantage in firms (ecidence of manufacturing companies), International Letters of Social and Humanistic Sciences 3: 80–91.
Menon, T.; Pfeffer, J. 2003. Valuing internal versus external knowledge, Management Science 49(3): 497–513. https://doi.org/10.1287/mnsc.49.4.497.14422
Meyer, M.; Zack, M. 1996. The design and implementation of information products, Sloan Management Review 37(3): 43–59.
Nelson, K.; McCann, J. E. 2010. Designing for knowledge worker retention & organization performance, Journal of Management and Marketing Research 1: 1–18.
Oliver, J. 2009. Continuous improvement: role of organizational learning mechanisms, International Journal of Quality and Reliability Management 26(6): 546–563. https://doi.org/10.1108/02656710910966129
Paladino, B. 2007. Five key principles of corporate performance management. New Jersey. John Wiley & Sons. 402 p.
Probst, G. J. B.; Raub, S.; Romhardt, K. 2000. Managing knowledge: building blocks for success. Wiley. 368 p.
Raudeliūnienė, J.; Meidutė, I.; Martinaitis, G. 2012. Evaluation system for factors affecting creativity in the Lithuanian Armed Forces, Journal of Business Economics and Management 13(1): 148–166. https://doi.org/10.3846/16111699.2011.639797
Raudeliūnienė, J.; Tunčikienė, Ž.; Petrusevičius R. 2013. Competency assessment of professional military service in Lithuanian armed forces, Journal of Security and Sustainability Issues 3(1): 61–71. https://doi.org/10.9770/jssi.2013.3.1(7)
Raudeliūnienė, J.; Meidutė-Kavaliauskienė, I.; Vileikis, K. 2016. Evaluation of factors determining the efficiency of knowledge sharing process, Journal of the Knowledge Economy 7(4): 842-857. https://doi.org/10.1007/s13132-015-0257-4
Rollet, H. 2003. Knowledge management: processes and technologies. Boston: Kluwer Academic Publishers. 231 p. https://doi.org/10.1007/978-1-4615-0345-3
Ross, S. 2012. Digital preservation, archival science ad methodological foundations for digital libraries, New Review of Information Networking 17(1): 43–68. https://doi.org/10.1080/13614576.2012.679446
Ruyssen, M. L.; Moons, F.; Borgemans, P. 2012. Managing nuclear knowledge: A SCK CEN concerns: status of practical knowledge management approach, IAEA-CN-123/02/P/02 1–8.
Shaw, D.; McGregor, G. 2010. Making memories available: a framework for preserving rural heritage through community knowledge management, Knowledge Management Research and Practice 8: 121–134. https://doi.org/10.1057/kmrp.2010.7
Sitlington, H.; Marshall, V. 2011. Do downsizing decisions affect organizational knowledge and performance?, Management Decision 49(1): 116–129. https://doi.org/10.1108/00251741111094473
Slagter, F. 2009. HR practices as predictors for knowledge sharing and innovative behavior: a focus on age, International Journal of Human Resources Development Management 9(2/3): 223–249. https://doi.org/10.1504/IJHRDM.2009.023454
Smith, M. E.; Lyles, M. A. 2011. Handbook of organizational learning and knowledge management. 2nd ed. John Wiley & Sons Ltd, United Kingdom. 711 p.
Stankosky, M. A.; Baldanza, C. 2000. Knowledge management: an evolutionary architecture toward enterprise engineering. International Council on System Engineering (INCOSE), Reston, VA.
Subramaniam, M.; Youndt, M. A. 2005. The influence of intellectual capital on the types of innovative capabilities, Academy of Management Journal 48(3): 450–463. https://doi.org/10.5465/AMJ.2005.17407911
Terzieva, M. 2014. Project Knowledge management: how organizations learn from experience, Procedia Technology 16: 1086–1095. https://doi.org/10.1016/j.protcy.2014.10.123
Wiig, K. M. 1993. Knowledge management foundations – thinking about thinking – how people and organizations create, represent and use knowledge. Arlington, TX: Schema Press. 428 p.
Winkelen, C.; McDermott, R. 2008. Facilitating the handover of knowledge, Knowledge Management Review 11(2): 24–27.
Winkelen, C.; McKenzie, J. 2011. Knowledge works: the handbook of practical ways to identify and solve common organizational problems for better performance. John Willey & Sons Ltd, United Kingdom. 311 p.
Yeh, Y. M. C. 2007. A renewed look at the turnover model for accounting knowledge work force, Journal of The American Academy of Business 11(1): 103–109.
Zack, M.; Mckeen, J.; Singh, S. 2009. Knowledge management and organizational performance: an exploratory survey, Journal of Knowledge Management 13(6): 392–409. https://doi.org/10.1108/13673270910997088
Zavadskas, E. K. 1987. Kompleksnaya otsenka i vybor resursosberegayushchikh resheniy v stroitel’stve [Complex estimation and choice of resource saving decisions in construction]. Vilnius: Mokslas (in Russian).
Zavadskas, E. K.; Kaklauskas, A. 1996. Pastatų sistemos techninis įvertinimas [Building Systems Technical Assessment]. Vilnius: Technika. 280 p. (in Lithuanian).
Zavadskas, E. K.; Turskis, Z.; Tamošaitienė, J.; Marina, V. 2008. Multicriteria selection of project managers by applying grey criteria, Technological and Economic Development of Economy 14(4): 462–477. https://doi.org/10.3846/1392-8619.2008.14.462-477
Zavadskas, E. K.; Mardani, A.; Turskis, Z.; Jusoh, A.; Nor MD, K. 2016. Development of TOPSIS method to solve complicated decision-making problems – an overview on developments from 2000 to 2015, International Journal of Information Technology & Decision Making 15(3): 645–682. https://doi.org/10.1142/S0219622016300019
Zavadskas, E. K. 1987. Kompleksnaya otsenka i vybor resursosberegayushchikh resheniy v stroitel’stve [Complex estimation and choice of resource saving decisions in construction]. Vilnius: Mokslas (in Russian).